Buy & Try policy
Buy the Backapp Smart chair and try it for up to 30 days. If you are not satisfied with its performance, you have the right to return it and we will upon confirmed return refund your purchase in full, including return shipping.
Backapp offers a risk free trial period of up to 30 days under the following terms:
1. Customer must, when assembling the chair, use the seat mechanism separation tool (bushing) included in the box and insert it into the underseat mechanism per the assembly instruction sheet. This will enable you to easily separate these part should you decide to return the chair.
2. Customer must keep the original packaging and use it to re-pack the chair when returning the product.
3. Product to be returned must be packaged as it was originally packaged to properly fit into the box. Please take photos and follow the assembly instructions in reverse.
4. Customer is responsible for attaching the Return Shipping Label to the box and to take the box to a UPS facility drop-off. Customer must get a receipt from the UPS facility as proof that the box was dropped off and email the receipt to returns.us@backapp.com.
5. Returned products that show damage to the seat upholstery or chair frame will be given only a partial refund of the purchase price, depending on the severity of the damage.
